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| Out
of respect for our clients and to be in compliance with privacy
laws, including legislation effective January 1, 2004, Sukapi
Water has set out certain privacy practices and policies as
explained on this page. |
| This
page is more easily navigated by using the links below: |
| Your
Privacy |
| 10
Principles |
| What
Is Personal Information? |
| Personal
Information We Collect |
| How
We Use Your Information |
| Giving
Consent |
| Security
And Disclosure Of Your Personal Information |
| Access
to, And Changing Your Personal Information |
| Security
on www.sukapi.ca |
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| Your
Privacy |
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Your
privacy is important to us! Sukapi Water is committed to
respecting your privacy through the protection of your Personal
Information.
As the
collection of information is facilitated through technological
advances such as the Internet, we have established our commitment
to protecting your Personal Information.
The
following outlines our pledge to you: |
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Purpose
and Consent: Before collecting your Personal
Information, or at the time of collection, we will explain
to you the purpose of collecting it and obtain your
consent. |
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Limiting
Collection: Our collection of Personal Information
is limited to what is reasonable under the circumstances
and your information will be used only for the purpose
for which it is collected. |
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Security:
Your Personal Information is kept confidential and secure
and is not disclosed to anyone outside our company without
your consent, unless required
by law. |
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Access:
You have the right to access your own Personal Information,
and to correct any inaccuracies. |
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| Back
To Top |
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| 10
Principles |
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| Sukapi
Water is committed to maintaining the accuracy, confidentiality
and security of your Personal Information. As part of this
commitment, we have adopted the 10 Principles established
by the Canadian Standards Association's Model Code for the
protection of Personal Information. These principles form
part of the Personal Information Protection and Electronic
Documents Act (the "Act"), which establishes rules
governing the collection, use and disclosure of Personal Information
by the private sector. |
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| Our 10 Privacy Principles: |
| 1. |
Accountability:
All Sukapi Water associates are responsible for maintaining
and protecting all Personal Information under their
control. Sukapi Water has designated an individual
to oversee the company's compliance with the Act and
our 10 Privacy Principles. |
| 2. |
Identifying
Purposes: We will identify the purposes for
which Personal Information is collected, either before
or at the time of collection.
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| 3. |
Consent:
We will only collect, use and disclose your Personal
Information with your knowledge and consent,
except where otherwise required or permitted by law.
|
| 4. |
Limiting
Collection: We will limit the collection of
your Personal Information to only those details that
are necessary for the purposes identified. |
| 5. |
Limiting Use, Disclosure and Retention:
Your Personal Information will only be used or disclosed
for the purpose for which it was collected, unless you
have otherwise consented, or when it is required or
permitted by law. We will only retain your Personal
Information for the period of time required to fulfill
the purposes for which it was collected. |
| 6. |
Accuracy: We will keep Personal Information
we collect as accurate, complete and up-to-date as necessary
to fulfill the purposes for which it was collected. |
| 7. |
Safeguards:
We will protect the Personal Information we collect
with security safeguards appropriate to the sensitivity
of the information. |
| 8. |
Openness:
Information about our policies and practices
relating to the management of Personal Information will
be made readily available to you. |
| 9. |
Access:
At your request, we will inform you of the existence,
use and disclosure of your Personal Information, as
well as give you access to the information. You have
the right to challenge the accuracy and completeness
of your information, and to amend it as necessary. (See
Access to, and Changing your Personal Information).
|
| 10. |
Challenging
Compliance: You may contact
us with any questions, complaints or suggestions
with respect to the above principles. |
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|
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| What
Is Personal Information? |
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| Personal
Information is broadly defined as information about an identifiable
individual, but does not include the name, title, business
address, or telephone number of an employee of an organization.
Data we collect with personal identifiers removed, so that
it is impossible to determine the identity of the person to
whom the information relates, is not considered Personal Information.
|
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| Personal
Information We Collect |
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| With
your consent, we may collect Personal
Information from you in person, over the telephone, by mail,
or through the Internet. The type of information we usually
collect and maintain may include your |
- Name
- Mailing
Address
- Email
Address
- Telephone
Number
- Date
of Birth
- Credit
History
- Transaction
History
|
It
is always your choice whether or not you provide us with
your Personal Information. However, a decision to withhold
Personal Information of a financial nature may restrict
or prevent us from offering certain services such as pre-authorized
payment plans. |
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| How
We Use Your Information |
| Our
Relationship With You Is Important To Us |
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| We want
to provide you with value added service on an ongoing basis
and to establish a long-lasting relationship with you that
will grow and change to meet your needs. |
| With
your permission, we collect Personal Information about you
to |
- identify
you
- establish
and maintain a relationship with you, and to provide you
with ongoing service
- protect
you, and us, against error and fraud
- comply
with legal requirements
|
| Your
Personal Information may also be used to create statistics
about our business. These statistics would not contain any
information that could identify you personally. |
| Your
Personal Information will not be used or disclosed without
your consent, except where required or permitted by law. |
| We will not sell
your Personal Information to any organization, for any purpose. |
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|
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| Giving
Consent |
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| The cornerstone
to protecting your privacy is consent. We will only collect,
use, and disclose your Personal Information with your consent,
except where otherwise permitted by law. We do not, as a condition
of the supply of a product or service to you, require you
to consent to the collection, use, or disclosure of your Personal
Information beyond that information which is required to complete
the transaction. You
may choose not to provide us with any of your Personal Information.
However, if you make this choice we may not be able to provide
you with the product, service or information that you requested
or that could be offered to you. For example, we can only
offer you a pre-authorized payment plan if you have provided
us with certain Personal Information of a financial nature.
|
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| Types
of Consent |
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| Consent
can be express or it may be implied in appropriate circumstances.
Express
Consent can be given by you in writing, in person,
electronically, by telephone, or by using a check-off box.
Implied
Consent may be used by us as a basis for extending
new marketing offers or delivering merchandise or catalogues
to you. We will not use your implied consent for the use
or disclosure of your sensitive Personal Information such
as financial data.
|
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| Withdrawing
Consent |
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| You may
withdraw your consent at any time, subject to legal or contractual
restrictions and reasonable notice. If you withdraw your consent,
we will inform you of the implications of such withdrawal.
To withdraw your consent, simply contact
us and advise us of what Personal Information you no longer
wish us to use. |
|
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| Security
And Disclosure Of Your Personal Information |
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| What
Safeguards Do We Have in Place? We
know you are concerned about the security of the information
you provide to us. To address this concern, we have developed
processes and procedures to keep your Personal Information
safe and secure. We have appropriate safeguards in place
depending on the sensitivity of the information, including
Physical:
Locked filing cabinets
Technological:
Password-protected computers/files.
Organizational:
Sears associates trained in the importance of safeguarding
your Personal Information from loss and unauthorized access.
Disclosure
of Your Personal Information:
We will
only use and disclose your Personal Information to fulfill
the purposes for which it was collected. Any exception will
be with your prior consent, or as may be required by law.
Also, we will keep your information only for as long as
it is needed to fulfill the purposes for which it was collected.
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|
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| Access
to, And Changing Your Personal Information |
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| Accessing
your Personal Information You
may access and verify your Personal Information and find
out to whom we have disclosed it. At the time of your request,
we will need specific information from you to verify your
identity, before we can provide you with the Personal Information
we hold.
There
may be instances when we will not be able to provide you
with the Personal Information that you request. Examples
are if the Personal Information
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- contains
references to other persons
- has
already been destroyed due to legal requirements or because
we no longer needed it for our purposes
- is
subject to solicitor-client or litigation privilege
- cannot
be disclosed for legal reasons
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| Changing
your Personal Information We
are committed to maintaining the accuracy of your Personal
Information for as long as it is being used for the purposes
we have identified. To help us keep your Personal Information
up-to-date, we encourage you to notify us of inaccuracies
or corrections as often as you wish. Notification of changes
such as your address or telephone number will help us provide
you with the best possible service.
If you
identify any incorrect or outdated information requiring
amendment, please contact us. We may ask you to put your
request for a correction in writing. We will make the proper
changes and, upon your request, provide you with a copy
of the corrected information.
|
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| Contact
Us If
you have questions, concerns, or complaints about your privacy
or your Personal Information, you may contact us at the
address listed below. We will inform you of our complaint
procedures and will assist you in resolving the situation.
If a complaint is found to be justified, appropriate measures
will be taken including, if necessary, amending our practices
and procedures.
|
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| Privacy
Officer |
| Sukapi
Water |
| 1710c-31
St.N. |
| Lethbridge,
Alberta |
| T1H 5H1 |
|
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| Security
on www.sukapi.ca |
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Links
to Other Websites
www.sukapi.ca may contain links to other websites. Sukapi
Water is not responsible for the practices or the content
of such websites, and recommends that you check the security
and privacy policy of any website before providing your personal
information. |
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| Data
Collection and Cookies |
| We
do collect the domain names from which people visit our site.
This data is compiled and analyzed for trends and statistics
and then discarded. We do not sell any personal information
to third parties. Some Sukapi web pages may use "cookies"
to better serve you when you come to our site. This technology
allows us to give you tailored information whenever you visit
sukapi.ca by sending information to your computer and storing
it on your system. You may set your browser to notify you
when you are about to receive a cookie so that you can accept
or decline it. |
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